How to measure customer experience
How to measure customer experience success? What other metrics are there besides NPS? In her blog, Valo’s Tuija Wikström gives tips on how to find the relevant KPIs to measure customer experience.
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How to measure customer experience success? What other metrics are there besides NPS? In her blog, Valo’s Tuija Wikström gives tips on how to find the relevant KPIs to measure customer experience.
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