News & blog
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Please note that our blogs, when written in Finnish, are often translated into English by a robot. We are sorry for any inconvenience. The future is already here – but the robots still have a few miles to go to catch up.
Agile mini-workshops are a good solution in many situations to speed up progress. Read how customer experience development got a boost at PostNord Strålfors.
Valo Future has developed a new concept for designing a successful tomorrow. But what is it in practice? Let's find out by interviewing Tiitta Vaulos, the CEO of Valo Future.
How is a customer strategy implemented in the everyday life of 3,000 employees? Read how we helped ELY centers to improve their customer orientation.
How can organizations prepare for the growing needs of their members and the changes in the operating environment? Read how Vanhustyön keskusliitto, The Finnish Association for the Welfare of Older People, took a leap ahead in its project with Valo.
Maailma on täynnä epävarmuutta, mutta myös suuria mahdollisuuksia. Valo Future tarjoaa tienviittoja tulevaisuuteen uudella Futurizer 2030-työkalullaan.
How to respond to a changing world and build a successful tomorrow? The solution is not to gather more information, reports and data. But then what? The path to my own learning starts with a big failure.
How to measure customer experience success? What other metrics are there besides NPS? In her blog, Valo’s Tuija Wikström gives tips on how to find the relevant KPIs to measure customer experience.
Haluatko rakentaa ylivertaisen asiakaskokemuksen? Aloita omista työntekijöistäsi. Asiakaskokemuksella menestyjiä yhdistää asiakaskokemuksen kehittämiseen vahvasti sitoutunut henkilöstö. Tämä taas onnistuu vain osallistamalla koko organisaatio alusta asti mukaan.
"Absolutely recommend!"
This is how the customer experience manager of Alva, Kaisa Lepistö, summarizes her experiences with the CX Futurizer. With the help of the toolbox, Kaisa develops the B2B and B2C customer experiences at Alva.