News & blog

Glad to see you here!
Please note that our blogs, when written in Finnish, are often translated into English by a robot. We are sorry for any inconvenience. The future is already here – but the robots still have a few miles to go to catch up.  


What is Futurizer?

Valo Future has developed a new concept for designing a successful tomorrow. But what is it in practice? Let's find out by interviewing Tiitta Vaulos, the CEO of Valo Future.


How to thrive in a VUCA world

How to respond to a changing world and build a successful tomorrow? The solution is not to gather more information, reports and data. But then what? The path to my own learning starts with a big failure.

How to measure Customer Experience
Customer experience

How to measure customer experience

How to measure customer experience success? What other metrics are there besides NPS? In her blog, Valo’s Tuija Wikström gives tips on how to find the relevant KPIs to measure customer experience.

Asiakaskokemukseen sitouttaminen
Customer experience

How to involve everyone in developing customer experience?

Haluatko rakentaa ylivertaisen asiakaskokemuksen? Aloita omista työntekijöistäsi. Asiakaskokemuksella menestyjiä yhdistää asiakaskokemuksen kehittämiseen vahvasti sitoutunut henkilöstö. Tämä taas onnistuu vain osallistamalla koko organisaatio alusta asti mukaan.


Alva: CX Futurizer in constant use

"Absolutely recommend!"
This is how the customer experience manager of Alva, Kaisa Lepistö, summarizes her experiences with the CX Futurizer. With the help of the toolbox, Kaisa develops the B2B and B2C customer experiences at Alva.