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Please note that our blogs, when written in Finnish, are often translated into English by a robot. We are sorry for any inconvenience. The future is already here – but the robots still have a few miles to go to catch up.
Write compelling justifications and you could win for yourself the Customer Experience Toolbox, a physical box containing everything you need for engaging customer experience workshops.
How to measure customer experience success? What other metrics are there besides NPS? In her blog, Valo’s Tuija Wikström gives tips on how to find the relevant KPIs to measure customer experience.
Want to build a superior customer experience? Start with your own employees.