TOOLBOX CONTENTS
Easy instructions
- Visual manual, 72 pages. Easy instructions for the tools and inspiring gamified workshops.
Insight and inspiration cards to challenge your choices
- CX Futurizer cards, 3 stacks for group work
The rising expectations of the customers and how to respond to them - Stay one step ahead. Most common gain & pain points
- Empty cards for own pain & gain points
- Internal checklists: Customer insight, technology, culture, metrics
Tools for designing and planning
- Easy sketch versions and templates for describing the goal, gathering customer insight and mapping the experience, 5 templates (copyable)
- Workshop tools: Sticky notes for ideas and action, stickers for prioritizing and status
Our plan to impress the customers
- The Customer Experience map, large 125 x 90 cm, includes actions and metrics
- The Customer experience map, small 105x50 cm
Order more maps at discounted price
+ EXTRAS (Additional cost)
ONLINE-TOOLS
- Plan and report online: Powerpoint templates
- Collaborate online: Inspiration cards and the Customer Experience Map to be used in your Miro platform*. Easy to edit and reuse as often as needed.
TRAIN THE TRAINER -SESSION, 1 hrPersonal online-training with our coach
*Miro (http://www.miro.com) is a commonly used platform for easy collaboration. The customer gets the right to use the CX Futurizer template, cards, and map as ready-made icons, in his/her company's Miro. The customer is responsible for the use of Miro as a “Third-party” service and possible Miro license costs. We recommend a paid Miro license for data protection and privacy.
