Starting point
PostNord Strålfors offers its customers multi-channel communication solutions in all channels used by the end customer - from traditional paper letters to e-invoices and mobile solutions. At the heart of the strategy is the focus on increasing customer value. This is driven by a customer experience virtual team of people from across the organization.
Valo Future organized a mini workshop for the team to learn about the changing trends in customer experience and at the same time identify the most important priorities in their own development work for the future.
The workshop was inspiring and generated good discussions and concrete ideas. It also reinforced the feeling that we are on the right track - and inspired us to put more wind in our sails! I look forward to using the tools of Valo.
Content of the mini workshop
The mini workshop included:
- CX Futurizer Compass: growing customer expectations and case studies of how different companies have responded to these expectations
- Designing our own recipe for success: which expectations are most important to us and how we respond to them
- Tools and tips for the future
Used tools
The following tools were used in the mini workshop:
- CX Futurizer Compass
- CX Futurizer Cards
Tuija Wikström
Project Lead, Customer Success Lead, CX Specialist
