Design a winning customer experience
CX Futurizer
Strategic content | Gamification methods | Workshops
CX Futurizer® makes developing customer experiences easy, inspiring, and impactful. This new kind of insight-based, participatory tool kit crystallizes a vast number of the latest insights and learnings from success cases and leads to a concrete and actionable plan forward.
The methods and inspiring content, developed by Valo Future, are in use in our customer experience consultation and insight projects, trainings, and are also available as ready-made workshops and as a toolbox.
Insight + gamification + actionable outcomes
CX Futurizer methods are suitable for both defining and refining the customer experience. They help to advance customer-centricity whether you are in an advanced state or a beginner. When necessary, additional customer insight is gathered during the process.
An essential part of Futurizer is to inspire and challenge towards making future-proof choices. CX Futurizer challenges you to take a step further by, for instance, providing insight on customers' growing expectations and the ways of responding to them.
The concept is based on over 100 sources, 70 cases, and also, experts from different fields have contributed to its creation.
If you need any help defining or refining a winning customer experience, please be in contact.
From our customers
CX Workshops
"I am so glad we chose you!"
The Centres for Economic Development, Transport and the Environment (ELY Centres) Management & staff workshops
CX Toolbox
"Absolutely recommend! Wow!"
Enable strategy
Transfer customer centricity and customer strategy into an inspiring and shared customer experience vision.
Be agile
Continuously develop customer experience. Prototype new services together with customers.
FOCUS ON IMPACTFUL ACTS
Brainstorm ideas and pilot cases. Prioritize impactful actions. Define KPIs.
Engage everyone
Urge everyone to take part. Engage and inspire through games. Increase your own capabilities.
Ready-made gamification CX workshops
Inspire | Engage | Make an impact
CX Futurizer Compass
How we meet our customers' growing expectations
Goal: Tighten and brighten your own goal
- Growing customer expectations – CX future compass
- Cases: How do successful actors respond to rising expectations
- Designing a winning customer experience
Duration 2,5 h. Gamification methods & strategic content.
Customer experience design
Mapping a winning customer experience
Goal: To shape your own customer experience using your own knowledge and enriching Futurizer content
- One step ahead – How we meet growing expectations
- Identify the gain and pain points of the current experience (option: customer interviews)
- Map your own goal experience and wow moments
- Let's turn it into an actionable plan
Duration: 2 X 3 h. Gamification methods & strategic content. The result is your own CX map as a poster.
A toolbox for your own use
"Absolutely recommend! Wow!"
The customer experience developer’s Toolkit, CX Futurizer, is a completely new “magic box” for developers of customer experience.
It includes inspiring tools, canvases, maps, and a 72-page handbook for engaging workshops.
The toolbox is in active use in a diverse range of businesses, organizations, and public sector actors. Do you want to join in?
Online & offline
When the world changes, the tools must change as well.
Explore CX cases
Teosto: The customer experience is made together
How to inspire all staff to deliver the best possible customer experience? Read how we helped Teosto do this and how Miia Engberg, Customer Experience Manager, comments on the workshops.
PostNord Strålfors: a leap forward with agile working
Agile mini-workshops are a good solution in many situations to speed up progress. Read how customer experience development got a boost at PostNord Strålfors.
ELY centers: From strategy to customer-centric culture
How is a customer strategy implemented in the everyday life of 3,000 employees? Read how we helped ELY centers to improve their customer orientation.
Vanhustyön keskusliitto: Arvoa tuottavilla jäsenpalveluilla parempi vanhuus
How can organizations prepare for the growing needs of their members and the changes in the operating environment? Read how Vanhustyön keskusliitto, The Finnish Association for the Welfare of Older People, took a leap ahead in its project with Valo.
Alva: CX Futurizer in constant use
"Absolutely recommend!"
This is how the customer experience manager of Alva, Kaisa Lepistö, summarizes her experiences with the CX Futurizer. With the help of the toolbox, Kaisa develops the B2B and B2C customer experiences at Alva.
Customer experience revolution
Discover the drivers behind changing customer experience, the rising expectations and ways to respond to them. Get inspired with the visual content and printable materials!
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