CX Futurizer Toolbox

CX Futurizerexperience developers Toolbox on jokaisen asiakaskokemuksen kehittäjän työkalupakki.

The CX Futurizer Toolbox is a toolkit for every customer experience developer. It includes inspiring tools, canvases, maps, and a 72-page handbook for engaging workshops.

We want to bring consulting-level skills and knowledge into a more accessible format. When the world changes, the tools must change along with it.

The toolbox has been designed to be so easy to use that you will definitely be able to work with it on your own. 

• Brainstorm for a specific need.  Create a new service or tackle current pain points or challenges. 
• Inspire. Place a Toolbox in a meeting room and use the individual tools whenever needed.
• Advance customer experience thinking. Engage the whole organization or team.
• Clarify and implement. Co-create a shared goal and an actionable plan and place it on a visible wall.

The CX Futurizer Toolbox has content that’s suitable for beginners and more advanced users. There are instructions for both in the manual. Most of the users work as CX managers themselves. 

Futurizer isn’t a field-specific tool. It’s already successfully in use in B2B, B2C, nonprofit, and public sector organizations. To be one step ahead, it’s important to understand people’s rising expectations from frontline actors, not only from your own field.

The CX Futurizer® Toolbox has been developed in collaboration with customers and Valo’s advisor network. It’s the result of Valo’s Future Lab’s frameworks and extensive forecasting. The CX Futurizer® Toolbox has over 100 sources and 70 cases behind it.

The CX Futurizer® Toolbox is also based on years of consulting work experience on the future, customer experience, and leadership in change.