News & blog
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Please note that our blogs, when written in Finnish, are often translated into English by a robot. We are sorry for any inconvenience. The future is already here – but the robots still have a few miles to go to catch up.
Forget about implementing the strategy. The word 'implementation' is misleading. To succeed, a strategy requires commitment, involvement and even creativity. Read the best tips backed by research.
In addition to being effective, can development projects also be inspiring - or even fun? Read how and why we gamified business and customer experience development, as well as our five tips to get results.
How to respond to a changing world and build a successful tomorrow? The solution is not to gather more information, reports and data. But then what? The path to my own learning starts with a big failure.
How to measure customer experience success? What other metrics are there besides NPS? In her blog, Valo’s Tuija Wikström gives tips on how to find the relevant KPIs to measure customer experience.
A planning session or a kick-off meeting ahead? Valo’s Customer Success Lead Tuija Wikström gives five tips for a successful kick-off.
The changes in the operating environment is something that we hear about a lot. Tiitta Vaulos tells what are the actual signals of change and how to become a winner of tomorrow.
Want to build a superior customer experience? Start with your own employees.