News & blog
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Please note that our blogs, when written in Finnish, are often translated into English by a robot. We are sorry for any inconvenience. The future is already here – but the robots still have a few miles to go to catch up.
Write compelling justifications and you could win for yourself the Customer Experience Toolbox, a physical box containing everything you need for engaging customer experience workshops.
How to inspire all staff to deliver the best possible customer experience? Read how we helped Teosto do this and how Miia Engberg, Customer Experience Manager, comments on the workshops.
Agile mini-workshops are a good solution in many situations to speed up progress. Read how customer experience development got a boost at PostNord Strålfors.
How to measure customer experience success? What other metrics are there besides NPS? In her blog, Valo’s Tuija Wikström gives tips on how to find the relevant KPIs to measure customer experience.
A planning session or a kick-off meeting ahead? Valo’s Customer Success Lead Tuija Wikström gives five tips for a successful kick-off.
ELY selected Valo Future to deliver workshops to strengthen customer thinking and promote the customer strategy among ELY centre managers and supervisors.
Want to build a superior customer experience? Start with your own employees.