
PostNord Strålfors: a leap forward with agile working
Agile mini-workshops are a good solution in many situations to speed up progress. Read how customer experience development got a boost at PostNord Strålfors.
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Agile mini-workshops are a good solution in many situations to speed up progress. Read how customer experience development got a boost at PostNord Strålfors.
How to measure customer experience success? What other metrics are there besides NPS? In her blog, Valo’s Tuija Wikström gives tips on how to find the relevant KPIs to measure customer experience.
A planning session or a kick-off meeting ahead? Valo’s Customer Success Lead Tuija Wikström gives five tips for a successful kick-off.
ELY valitsi Valo Futuren toteuttamaan työpajat ELY-keskusten johdon ja esimiesten asiakkuusajattelun vahvistamiseksi ja asiakkuusstrategian edistämiseksi.
Haluatko rakentaa ylivertaisen asiakaskokemuksen? Aloita omista työntekijöistäsi. Asiakaskokemuksella menestyjiä yhdistää asiakaskokemuksen kehittämiseen vahvasti sitoutunut henkilöstö. Tämä taas onnistuu vain osallistamalla koko organisaatio alusta asti mukaan.