News & blog
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Please note that our blogs, when written in Finnish, are often translated into English by a robot. We are sorry for any inconvenience. The future is already here – but the robots still have a few miles to go to catch up.
Agile mini-workshops are a good solution in many situations to speed up progress. Read how customer experience development got a boost at PostNord Strålfors.
"A good old age is not built with nitty-gritty regulations but by turning our attention to the elderly," Eva Korkiamäki sums up, the organization director of the Finnish Association for the Welfare of Older People. Eva, who has held company management positions for a long time, now wants to make Finland a model country for aging. Read how this could be achieved from Eva's interview.
How is a customer strategy implemented in the everyday life of 3,000 employees? Read how we helped ELY centers to improve their customer orientation.
How to measure customer experience success? What other metrics are there besides NPS? In her blog, Valo’s Tuija Wikström gives tips on how to find the relevant KPIs to measure customer experience.
A planning session or a kick-off meeting ahead? Valo’s Customer Success Lead Tuija Wikström gives five tips for a successful kick-off.
Haluatko rakentaa ylivertaisen asiakaskokemuksen? Aloita omista työntekijöistäsi. Asiakaskokemuksella menestyjiä yhdistää asiakaskokemuksen kehittämiseen vahvasti sitoutunut henkilöstö. Tämä taas onnistuu vain osallistamalla koko organisaatio alusta asti mukaan.
"Absolutely recommend!"
This is how the customer experience manager of Alva, Kaisa Lepistö, summarizes her experiences with the CX Futurizer. With the help of the toolbox, Kaisa develops the B2B and B2C customer experiences at Alva.