Digital employee experience
Most organizations already focus on employee experience but pay no attention to the pain and hassle that employees face while using the increasing number of digital tools and interfaces. This will soon change. Digital Employee Experience (DEX) is gaining importance quickly.
According to Gartner, only one-third of employees say the technology they use is productive, empowering and easy. So, majority of employees are not happy, but executives are not necessarily pleased either. Only less than half of those leaders who accelerated their digital transformation during the pandemic, believed that they were able to stay productive at the same time, according to a survey by Harward Business Review.
DEX focuses on employees' interactions with the technology, their digital workspace, and ensuring their tools are relevant, flexible and convenient to use on any device, from any location. DEX empowers employees and achieves key business outcomes such as increased productivity, improved satisfaction and higher employee retention rates. It will also soon play a big part in the ability to create a winning total experience: customer experience + employee experience + digital employee experience.
Digital transformation will not happen without people.